New Guest Room Trend

Hospitality trends change every year. We saw the rise and fall of chocolate mints on pillows, elevator operator personnel, and high-call use of in-room telephones. As a hospitality telephony company, you wouldn’t expect us to say that, but it is the truth. In-room telephony went from a luxury in-room service to a safety and liability tool. That is all about to change.

We at Percipia have poured many hours into bringing the luxury telephony experience back into your guest rooms. We have married the in-room telephony and mobility experience together, in perfect harmony. Mobility has been the hottest tool for the past few years, which is why it is crucial for hotels, resorts, casinos, and racetracks to offer in-room mobile applications. Placing a tablet in a guest room isn’t good enough; it still makes the guest feel isolated. Imagine a guest using your all-in-one device, with their name displayed on the top of your mobile app. Guest can check their loyalty points, use a directory to call anyone at the property, order room service, and even clear their information upon checkout.

For the sake of transparency, in-room telephones are not going anywhere, anytime soon. You simply cannot offer a hospitality-centric experience without human interaction. That is what telephones offer.

Mobile apps are becoming necessary for all types of properties. We have completely digitized your compendium, giving you the power to live-update your area attractions and send a push notification that your bar is offering a discount on appetizers. When used correctly, mobile apps are a revenue-generator. Our clients’ marketing departments love in-room apps!

The future of guest room technology has already been created. This minor upgrade will set your property apart in a major way, bringing back a personalized hospitality experience.

 

– Kal MacDonald, Percipia Director of Business Operations

 

 

Where’s Kal | The Washington Duke Inn & Golf Club

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It has been a while since I have traveled to properties around the world. This time I have taken on a property that is rich in history and tradition. From the moment I drove into the valet area I knew this property was going to be a unique and memorable experience.

The Washington Duke Inn & Golf Club has only been open since 1988, however it was named after an American Civil War solider Washington Duke, that later become an industrialist and philanthropist.

The property sits near Duke University and it was opened to serve the needs of the University’s growing community, however they are not officiated. The Duke family’s artifacts and photography are displayed in the halls of the hotel, and even make up the logo.

The golf course has been open since 1957 and was owned by Duke University. It features 18-holes and housed 2001 NCAA Men’s Golf Championship.

“The course has also received top rankings from Golf Digest, GolfWeek, Golf Magazine and the Zagat Survey, and was recently voted as the best public course in the Triangle by the Triangle Business Journal.” – Washington Duke Inn Website

The Washington Duke Inn & Golf Club has gone under many additions to make it a full features inn and golf club.