HFTP Annual Convention 2019

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Join us in Orlando, Florida this week for the 2019 HFTP Annual Convention!  Percipia will be at booth 22 showcasing our full suite of products!  Stop by to learn all about how Percipia can help enhance the guest experience for your property.

Also, check out Percipia’s CEO, Michael Velasquez, as he joins other hospitality professionals for a panel discussion on mobile apps:  “When to app and when not to app”.  Please see below for a full list of events for this year’s HFTP Annual Convention!

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Find our booth 22 with the FLOORPLAN

View a full list of events HERE

Contact us to schedule a meeting
Call: 800.806.0408 Option 1
Email: sales@percipia.com
See you there!

Percipia Welcomes Nathan, Our new Application Specialist!


It is always nerve-racking coming into a new company and trying to break the ice. Ensuring that new employees feel comfortable is crucial to building a positive transition within a company. We thought it would be fun to ask Nathan a few questions to get to know him a little better.

Q: What is your official work title?

A: Application Specialist.

Q: Can you tell us more about your professional experience/history?

A: I’ve been into computer programming since my grandfather bought me a Texas Instruments 99/4A computer when I was 10.  I entered the Air Force as a programmer in 1996.  For the first 5 years, I worked in Network Administration/Helpdesk.  I spent the next 8 working on the software that runs the E-3 AWACS.  Putting it very simply, it is like Air Traffic Control, but running on a plane.  I primarily worked on surveillance, which dealt with making sure we knew where things were.

 Q: What do you like to do outside of work?

A: I like video/computer games, though I don’t find much time for them anymore.  I also enjoy reading, mostly fantasy or science fiction.  The same with Movies and TV.  I like to run, but again haven’t been able to much.  There was a time I started training to run the Air Force Marathon.  I’d like to do something like that still someday.

Q: What is your greatest travel experience?

A: June/July of ’98.  At first glance the why of what happened seems like a pain, but it turned out really cool.  It was a work trip to Saudi Arabia, the United Arab Emirates, and Kuwait (though I only made it to the first 2.)  We flew into Saudi first, but due to restrictions on travel to and from there since the Kingdom was paying for fuel, we had to leave the area entirely to fly anywhere else.  So, we went to Ramstein AB, Germany next and spent 4th of July weekend there. Took a one day road trip into Luxembourg and Metz, France while we were there.  We also spent a day in Sicily on the way to UAE.  (We split the team on the way back in which is why I never got to Kuwait).  Finally, we were stuck in Bahrain for 2 days on the way home.  That part wasn’t great just because after half a day there wasn’t much to do.

Q: Favorite movie?

A: The Empire Strikes Back.

Q: Guilty pleasure music artist?

A: Not entirely one artist, but what my girlfriend describes as “90’s Teenage Girl” music.   Aqua is an example, not just Barbie Girl, but that too.

Q: What is something that inspires you?

A:  My daughter.  The person she grew up to be truly amazes me.

Q: What would you say your professional goal would be now that you are employed at Percipia?

A: To improve as a programmer.  I’ve been away from it as a full-time thing for a while.

(Video) Percipia’s 2019 Showcase Webinar!


We have unveiled several new solutions areas at this year’s HITEC in Minneapolis. These include Lenovo’s Smart Devices with near-future AI integration, Employee Safety and Asset Tracking solutions with TraknProtect and further smart display integration for AEI’s new guest room devices.

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Watch the webinar to take a deeper dive in understanding how this new solution sets both expand or further complements our existing solutions set for full-service hospitality, casino gaming, and corporate conference centers.



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Percipia’s HITEC Minneapolis in 2019 Recap!


The 2019 HITEC Convention in Minneapolis kicked off as usual with a great party and musical guest Daughtry. Having never been to Minneapolis, I was anxious to experience the local food fare and check out what the city has to offer. I didn’t make it to the Mall of America but heard some reports of the expanse of the structure from a few of our partners and attendees who said it was really something to check out particularly the indoor roller coasters.


As we all rely on email as our go-to for communication, I look forward to meeting our current clients in person. This year I was so happy also to see our partner teams that I work with on a weekly sometimes daily basis. As a reseller of all the telephone majors like; Cetis, Vtech, AEI, Avaya, and Bittel – it’s a great opportunity to view the new products and gain the education I need to help our clients find solutions and devices best suited for their properties.

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We were also excited to announce our new partnership with Lenovo. The new smart device integrations are certainly an exciting opportunity for us to showcase our Latitude Mobile application. Having the Lenovo representative in our booth was great and so informative. Thanks to Manny Saint-Lot for all the new information he shared. I was also so happy to see the team at TraknProtect as busy as ever. Their Panic Devices have launched at over 80 Chicago hotels and they keep gaining new clients. Being in a partnership with TraknProtect makes me proud and allows me to offer our current clients such a valuable resource in providing safety to their staff.

Occupying the booth next to Alexa for Hospitality was a great advantage as we tested out the full voice-activated features, including a vacuum and shower. That’s right voice command to start your bath. WOW.

We were met with some more integration opportunities like a major streaming radio provider. We’re looking forward to adding this to our list of integrations on our Latitude Mobile Applications.

The show really drove home how we’re forging ahead with the right people and partnerships to make sure we stay ahead of the competition by developing amazing integrations to wow your hotel guests.

Thanks, everyone, for another great show and I hope to see you all next year.

Wearable Panic Devices keeping workers Safe and Connected


For most travelers – a safe trip and stay are key. Individually, safety presents itself in different degrees. And something I didn’t consider – the hotel staff. I have rarely thought about their safety. Thinking about it, each time hotel staff knock on the door and enter the room – they are potentially at risk. This gave me pause and I started to look at the changes taking place in Chicago, my hometown.

In October 2017, the Chicago City Council passed an ordinance that required all Chicago hotels to provide certain staff with panic buttons, and to develop increased anti-harassment policies. More recently, the #MeToo and #TimesUp movement catapulted these issues into an action plan.  There’s been a demand for increasing employee rights legislation and union support as well as a cultural shift towards harassment and safety transparency. This demand has erupted into a market searching for tools to ensure employees’ safety and peace of mind and more importantly, an environment that takes back the control.


As a hospitality leader in the telephony and mobile solutions market, we are proud to partner with TraknProtect, headquartered in Chicago. TraknProtect provides a wearable device that when activated, not only sends real-time location information but then provides ongoing tracking as help is on the way. TraknProtect uses a beacon to locate the exact room and floor of the employee. More importantly, the device sends real-time updates and alerts to track location movements while help is mobilized. TraknProtect currently integrates with major Wifi networks like; Ruckus, Aruba, and Cisco Meraki.

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The device offers all workers tasked with direct guest-contact,  the peace of mind and confidence to enter rooms without the worry of any misconduct or safety issues. I’m so proud to have partnered with another Chicago company offering security so I hope the employees working in hospitality won’t ever need to use a panic button. However, prior incidents and new laws have translated the need into reality. TraknProtect is here to guide you through taking the first steps in stopping any further preventable incidents.

Please visit our website and contact us for more information.

First day at the Hawai’i Hotel and Restaurant Show!


Aloha from beautiful Hawai’i!  We are here at the Hawai’i Hotel and Restaurant Show at the Hawaii Convention Center on May 29th and 30th to showcase the “Hotel Room of Your Future” alongside our Channel Partner, Pacific DirectConnect.


We, from Percipia, will be demonstrating our Latitude App on the Grandstream Device, Avaya Vantage Device, and Lenovo Smart Display.  This guest-facing app can integrate with an open API and perform tasks such as ordering room service, controlling the lights, calling the front desk, and much more!


Stop by the Hotel Room of Your Future to try a live demo of our app, and chat with Kal MacDonald (Director of Business Operations, Percipia) and Michael Velasquez (CEO, Percipia) about what Percipia’s solutions can do for your property!

Percipia Welcomes Patrick, Our new Systems Support Specialist!


It is always nerve-racking coming into a new company and trying to break the ice. Ensuring that new employees feel comfortable is crucial to building a positive transition within a company. We thought it would be fun to ask Patrick a few questions to get to know him a little better.

Q: What is your official work title?

A: Systems Support Specialist

Q: Can you tell us more about your professional experience/history?

A: My professional experience has been mostly in luxury retail, most notably Louis Vuitton and Porsche Design.

Q: What do you like to do outside of work?

A: TINKER!! I love building things from e-waste and spare parts/broken things. I also play guitar and want to automate the world!

Q: What is your greatest travel experience?

A: My junior year at university, my class on Philosophical Aesthetics went to Manhattan and stayed in the university loft for a week. The whole trip was dedicated to seeing great art and eating great food with great people.

Q: Favorite movie?

A: The Fall/Heavyweights

Q: Guilty pleasure music artist?

A: Should I feel guilty for liking the Grateful Dead? Yes, yes I should. Do I? Yeah . . .

Q: What is something that inspires you?

A: New artifacts, that is, anytime I encounter an object wherein the design value is nearly tantamount to the objects’ functional value, I am in love and feel inspired!

Q: What would you say your professional goal would be now that you are employed at Percipia?

A: I hope to be able to keep Percipia in the vanguard of telephony solutions by learning the platform needs while exploring novel approaches to handling those needs.