Everyone’s experienced that moment of panic when you look in your suitcase and realize you forgot something important. Hotels around the country are starting lending programs for guests who forget items. From hair dryers to phone chargers, hotels are making it easier than ever before for guests to replace lost items while traveling.
Candlewood suites offers guests a lending locker, which will be in all 304 of its’ properties by the end of the year. Guests can borrow non traditional items, such as a blender or a George Foreman grill – making it useful especially for extended stay travelers. And it’s easy too, all guests have to do is fill out a check out form at the front desk and return it before leaving the hotel.
The Hyatt Union Square recently launched their accessories butler, which has earrings, bracelets, belts and other accessories. Wake up late for your business meeting only to realize you forgot a belt? No need to run to a department store, it’s right in the hotel lobby!
Kimpton Hotels’ “Forget it? We got it!” program provides travel essentials to guests such as cosmetics, hair products, laptop and phone chargers, and more. It was launched in 2004 and aimed towards female guests, but it was such a success that they are expanding to male travelers as well.
Little touches like helping with lost items make a hotel stand out against competition because when travelers are happy they’re more likely to come back. And if they can charge their phone because the hotel offers free chargers, they might even tweet about what great customer service they received!
For more information please visit http://www.usatoday.com/story/travel/hotels/2013/12/28/hotels-lend-forgotten-items/4193181/