Welcome to Percipia

Headquartered in downtown Chicago, Illinois on the prestigious Michigan Avenue, Percipia is the premier provider of voice applications for Cisco in the hotel industry with the most worldwide installations in North America, Europe, the Middle East and Asia.

With a team of directors with more than 30 years of cumulative hotel industry experience, Percipia has expanded well past voice applications and also offers voice/data solutions, mobile applications, HSIA, wireless, networks, technology procurement, professional services and much more to serve the needs of the global hospitality market.

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Nomadix and Percipia: The speed you need

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Nomadix delivers your guests the speed they need while pushing beyond a simple connection with Nomadix Access Gateways.

Artboard 18 copyPercipia and Nomadix transform your guest WiFi into a revenue-generating opportunity. What better place than a splash page to showcase your property amenities, and special events to boost your sales.

Celebrating 20 successful years, Nomadix offers a high-performance Public Access Gateway. Setup your Access Gateway to integrate with your PMS allowing a simple login for your guests. Why not create a room number and last name as a login and password– a password they won’t forget, and frustration they won’t experience. With Tiered Billing Features, offer faster speeds for a price as an additional revenue generator, or provide your guests with free high-speed as a perk or comp!Artboard 22

It’s vital to have full control of your Guest Wifi traffic – and that’s why the Nomadix gateway is key:

  •         Sync Guest Logins with your PMS for easy access
  •         Control access level bandwidth from Basic to VIP Conference rooms
  •         Apply fee base bandwidth upgrades
  •         Parental controls with content filters
  •         Block Illegal downloads, and malicious sites
  •         Tight hacking control (20 years in business and virus free)
  •         Block Wifi drive-by access and bandwidth hogging

Artboard 21Designed for scalability and renowned for its reliability. The Nomadix is built for hotels, meeting rooms and convention centers. The AG 5900 features flexibility to support 500 to 8,000 simultaneous devices – with a 3.5 gigabit per second throughput – just think of the possibilities.

Call now for additional information or an estimate and take back the control and security your guests deserve.

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TribalNet in Las Vegas 2018: What a show!

TribalNet 2018 has always been a successful conference for Percipia and this year wasn’t any different. This year’s conference was hosted in the city of Las Vegas at the Hard Rock Hotel and Conference Center. As the Percipia team checked into their reservations, they were greeted by iconic outfits worn by David Bowie, Mick Jagger and Lady Gaga.

After being starry-eyed by celebrity fashion pieces, the team made their way to the conference center were they met familiar faces, new clients, and new industry friends.

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Exhibiting at TribalNet each year allows us to connect and educate our Percipia friends and family about telephony and mobility trends we see for the following year and this year wasn’t any different. As we develop new features, Latitude in-room application was a hit!

“…Solution providers and vendors work with TribalNet to create solid partnerships within the tribal market by becoming further educated on how to best service this one-of-a-kind market.” http://www.tribalhub.com

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Percipia is proud to be an active member of TribalNet for over seven years.  We have over 20 clients within the Tribal gaming and hospitality space and are always looking for new clients to expand our ever-growing community.

Please welcome our newest employee, Rob, to the team!

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It is always nerve-racking coming into a new company and trying to break the ice. Ensuring that new employees feel comfortable is crucial to building a positive transition within a company. We thought it would be fun to ask Rob a few questions to get to know him a little better.

Q: What is your official work title?

A: Systems Support Specialist.

Q: Can you tell us more about your professional experience/history?

A: My experience in technical support ranges from freelance work for home computers and networks to help desk support for a college campus of over 10,000 students and faculty. I have been interested in the field of IT for as long as I can remember.

Q: What do you like to do outside of work?

A: Besides spending time with family and friends, I really enjoy learning and creating new things. I’ve been working on producing electronic music and creating 3D animations in Blender/Cinema 4D.

Q: What is your greatest travel experience?

A: I visited Kentucky during the “Great American Solar Eclipse” (August 2017) to view it in the path of totality. Although it only lasted a little over two minutes, that experience was fascinating.

Q: Favorite movie?

A: I’m going to say Hot Fuzz. Edgar Wright is a fantastic director.

Q: Guilty pleasure music artist?

A: Linkin Park.

Q: What is something that inspires you?

A: The Free and Open-Source Software (FOSS) movement. The collaborative approach to software development is really inspirational.

Q: What would you say your professional goal would be now that you are employed at Percipia?

A: My goals are to learn and master the different technologies that we work with. I want to continue the trend of providing excellent customer support service and improve our support in any way that I can.

HITEC 2018: Biggest Year Yet!

We had another great year at HITEC!  This year’s show was in Houston, Texas at the George R. Brown Convention Center, and was our biggest year yet!  There were over 6,650 attendees, reportedly, so it was also the biggest year for HFTP too.

From the Samsung party with Flo Rida, to exhibiting, to the after parties, this year we were fortunate to meet so many amazing professionals in the hospitality industry.  HFTP set the stage for great conversation this year and we came away with a lot of new friends, colleagues, and ideas.

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Our booth was buzzing all four days of the show, especially around the tech bar.  Our tech bar showcased Percipia’s mobile and guestroom app, Latitude. We also were able to take a few groups over to our client, The Post Oak Houston, who currently has all Percipia solutions, including Latitude, installed in their guestrooms.  The Post Oak Houston is a new Landry property and a truly stunning luxury hotel. It was so exciting to see our app in the room at this new build.

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The last day of the show, we had visitors from HFTP’s Young Professionals Chapter stop by the booth.  Kal, our Director of Business Operations, gave a presentation of our product suite, focusing on the future of in-room technology utilizing Percipia’s especially our Latitude application.  

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We hope everyone had a good year and we are looking forward to next year!  Next year, HITEC will be in Minneapolis at the Minneapolis Convention Center.  Percipia has selected booth #3040, and we hope to see you there for another great HITEC!

Please welcome our newest employee, Ronny, to the team!

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It is always nerve-racking coming into a new company and trying to break the ice. Ensuring that new employees feel comfortable is crucial to building a positive transition within a company. We thought it would be fun to ask Ronny a few questions to get to know him a little better.

Q: What is your official work title?
A: Systems Support Specialist
Q: Can you tell us more about your professional experience/history?
A: Most of my professional experience is as a Software Developer. My most recent job prior to this was as a back-end Software Developer at a startup called Clypd in Boston, MA. I enjoy working with computers and solving problems!
Q: What do you like to do outside of work?
A: I’m somewhat new to the city, so I’ve been enjoying exploring Chicago. Other than that I’ll enjoy relaxing at home and playing some video games.
Q: What is your greatest travel experience?
A: A couple years ago I wanted to travel somewhere different, somewhere exotic, and somewhere cheap so I could afford to live for a while. I flew to Thailand and ended up staying there for 5 months. I’ll never forget taking the water taxi up and down the river in Bangkok, walking around and exploring the city, and staying up late drinking with the locals at a roadside liquor stand.
Q: Favorite movie?
A: There’s almost too many to choose from, but one I really enjoy is Birdman with Michael Keaton.
Q: Guilty pleasure music artist?
A: Nothing quite like racing down the highway with your windows down, blasting Bohemian Rhapsody by Queen.
Q: What is something that inspires you?
A: Incredible human accomplishments. From the great pyramids of old to the skyscrapers of today, it is inspiring to know that if you set your mind to it you can build the world.
Q: What would you say your professional goal would be now that you are employed at Percipia?
A: To become incredibly familiar with our software so I can fix anything required, and to work on becoming a better Software Developer!

The Support Gamble

 

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You spend money to save money

Annual support contracts and updating your End of Life products offer critical assistance in unexpected situations. Period.

Have you ever found yourself reviewing those yearly support contracts, struggling to sign that dotted line? Have you been overruled in your arguments for maintenance and forced to coast along without plans to replace or upgrade your EOL hardware or worse software versions?

I have, and it’s not an experience I’ll repeat.

 

Rolling the dice on support and expired equipment

A few months after my start date I was in the process of migrating to a full virtual shop, the company didn’t have support for several old servers nor their EOL Microsoft Exchange version. It’s a huge risk, one that I wouldn’t wish on anyone. In fact, today I’d quit before I’d let anyone managing the company purse strings walk me out onto this ledge again.

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It was the last week of December and the holidays were upon us. The office was closing early for last minute shopping, friendly cocktails, family gatherings, or some much-needed rest. I, on the other hand, was living the nightmare of a network outage. A “glitch” had just crippled MS Exchange, along with the company’s core database server.

Historically, during the first hour of any outage (after fielding countless help desk calls, calmly instructing your team, meeting with management, assessing the damage, and referring to your DR binder), I have continued to frantically google for help instructions, but this is serious, and the clock is ticking so I keep my head down, assess the magnitude of the outage, estimate downtime and get moving. Oh, but first I’m tasked with broadcasting the company-wide voice message stating there is an outage NO EMAIL, NO DATABASE so STOP trying to log in! –no one wants to attach their voice to this news but I kept the message calm, commanding, and to the point – the old “we will update you with the latest news as it becomes available”.

 

No means No. No support. Period.

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Without any support it’s a bleak picture: no helpline to dial, no magic wand, no soothing voice on the phone offering to take over, remote in, or walk you through recovery. Just me – or possibly that new network vendor that’s been after our business. Now, there’s an idea. I make the call and without the slightest hesitation, they prepare to step in. These situations are what they’ve built their business around, it’s why they succeed and survive. While all eyes are cast in my direction I announce to the management team that help is on the way. The look of relief that flashes across their faces tells me they too realize I’m out of my element. After all, I run the daily stuff.  This is beyond my scope and even they don’t expect me to steer this ship alone.

While awaiting the arrival of my new-found rescue team, I start to decipher if this is going to be a bare metal rebuild; or, fingers crossed, just a software reload. Pull all the power out of that server and start the rebooting – and praying, lots of praying. By the way, where are those install files? We needed to find the files and get organized; pull it together.

The once friendly-now nervous-faces are still “popping by” to check and see how much longer I think it’ll be before they can check email and that ginormous lifeline they call the company database. I’m 3 hours into this and the stress is building at a pace I hope to out-run.

Recovery and the weeks that follow

The disaster recovery process began officially at 3 PM, December 22nd, and although it would only be another 16 hours before employees could be logging in again, the deep dive of recovery would last another 3 weeks.

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Years later, my memory is a bit fuzzy and perhaps it’s best to forget. However, this I do recall: my stomach was a mess, my head was throbbing, I had a sense of constant panic, my Christmas shopping wasn’t completed, the Holiday was here, and the little money we saved on support was about to put me over the edge. I didn’t feel any Holiday spirit and the remaining days of family and friendly gatherings were a blur. All I could think of was…this could happen again at any time to any one of our servers…and again, it would be my responsibility to rebuild and keep the company connected and working. My first goal is now to sign on the dotted line and employ support.

Support Contracts provide added value for your internal IT staff

Typically, IT staff is in the business of connectivity, and break-fix events. Long days of keeping the organization connected: telephones, voice mail, faxes, printers, email, databases, data files, internet, WIFI, moves, adds and changes, and all things attached to a cable or a plug. That’s just the front of the house. The back of the house is the server room, the backups, the APC’s, the firewalls, the gateways, keeping things current, patched, running, secure, and even cooled. The days of paginating a word document, or helping staff use pivot tables in excel are few and far between. It’s all about connectivity. Downtime and loss of connectivity are not an option and not an option you should be willing to back.

There’s no hiding in IT

About 4 months later I’m at a company function, sitting with a large group of employees I’ve never met. Several people mention the time the email and database were down, and how inconvenient it was, they wondered too if the President and CEO knew how much money they lost during the incident. After all, they couldn’t sell a thing during those 2 days without email or the database. Since I worked in the IT department, they wondered too if I was or knew of anyone involved with the event –  I rose to excuse myself and replied simply “No”.

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